RETURN PROCESSING TIME. We accept returns requests for 14 days with proof of purchase. You can drop your parcel off at any DHL service point within 5 working days of receipt of the prepaid label. If you request a home pick-up, you should give the par
Refunds will be issued to the original method of payment. We cannot process a return if no purchasing information is available. Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution
We currently do not offer an exchange service regarding the garment's color and/or size. You will therefore have to proceed with the return request on the Return Portal. Once your garment reaches our warehouses we will proceed with the refund. You ca
To allow for a smooth and efficient process at our warehouse, we kindly ask that you do not consolidate orders when sending us items back for a refund. Please print one return label per order and attach it to the outside of each package with the rele
Once a return request is completed, you will receive an email containing the DHL shipping label to be applied on the exterior of the package. On this shipping label, you can find the WAYBILL number to track your return via the DHL website.
Filson Europe only accepts returns on purchases made through Filson.eu (filson.eu, uk.filson.eu, roe.filson.eu). To start a return, simply click here. Purchases made from an authorized Filson dealer should be arranged directly with that dealer. Unfor
Filson Europe only accepts returns on purchases made through filson.eu. Purchases made from an authorized Filson dealer should be arranged directly with that dealer. We kindly ask that online orders be returned via our online Return Portal. To start
We offer a 2-year guarantee across the entire Filson items. If you suspect your purchase isn’t up to our standards or is defective in any way, we want to make things right. As long as you contact us within two years from purchase, we’d be happy to he
Yes, you can cancel your return request if you change your mind. However, please contact our Customer Care in case you decided not to return the item(s) so that we can inform DHL to cancel pick up(s).
Requests for returns authorization should be made within 14 days of the date of receipt of the goods. Item(s) should be sent back within 5 working days of receipt of the prepaid label.
You can drop your parcel off at any DHL service point within 5 working days of receipt of the prepaid label. If you request a home pick up, you should give the parcel to the courier on the scheduled date and time.
A return fee of €15/£15 will be applied. In case of faulty items, no fees will be applied.
Please see the instructions below:. Place all the items inside sturdy packaging. When possible, please use the original packaging you received for your order. Use bubble wrap and/or packing paper to ensure the items are secure while in transit. Remov
We accept returns requests for 14 days with proof of purchase. Item(s) should be sent back within 5 working days of receipt of the prepaid label. Item(s) must be intact: they must not have been worn or damaged, they must be clean and with all tags st
Once delivered to our facility, we do our best to process returned items within 14 business days. During sale and holiday periods, this time frame may increase. Please note that this does not include transit time to our facilities.