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What is Filson's return policy?

RETURN PROCESSING TIME. We accept returns requests for 14 days with proof of purchase. You can drop your parcel off at any DHL service point within 5 working days of receipt of the prepaid label. If you request a home pick-up, you should give the par

When will I receive my refund?

Refunds will be issued to the original method of payment. We cannot process a return if no purchasing information is available. Once we receive your return, your refund will be issued within 7 to 12 business days. Your bank or credit card institution

I need to make a replacement: how to proceed with the return

We currently do not offer an exchange service regarding the garment's color and/or size. You will therefore have to proceed with the return request on the Return Portal. Once your garment reaches our warehouses we will proceed with the refund. You ca

I need to send back items from multiple orders to you. Can I ship everything back in one box?

To allow for a smooth and efficient process at our warehouse, we kindly ask that you do not consolidate orders when sending us items back for a refund. Please print one return label per order and attach it to the outside of each package with the rele

How can I track my return?

Once a return request is completed, you will receive an email containing the DHL shipping label to be applied on the exterior of the package.  On this shipping label, you can find the WAYBILL number to track your return via the DHL website.