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Where can I find my tracking number?

After your order ships, we will send you a shipping confirmation email with your tracking number. Please note that in some cases your order could be shipped into multiple shipments to provide you with the fastest service possible. Please add customer

How is tax calculated?

VAT:. Prices are always VAT included when shipping to countries belonging to the European Union and to the United Kingdom. For all the other countries (such as Norway, Switzerland, Iceland), additional costs for VAT and Custom Taxes will be collected

What payment options do you accept on your website?

We accept most major credit cards on our website except for American Express. While we no longer accept Bank Transfer payments, depending on the country you are shipping to, we also offer PayPal, iDeal, Klarna and other real time bank transfer option

Can I cancel/change my order after placing it?

Unfortunately, we are unable to cancel or change your order once it has been placed on our website. This is due to our fast-processing times at our warehouse. For more information, please contact our Customer Care for assistance.

I need to change my shipping and billing addresses. How can I do this?

Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to p

Will I be charged for out-of-stock items in my order?

You will be charged at the completion of check-out. If one or more items are out of stock, you will then be contacted by our Customer Care and you will be refunded for the missing item(s). The refunded amount should clear in your account within 5-20

When will my order be shipped?

Orders are shipped from Italy on business days only. Business days are Monday-Friday, excluding bank holidays, in Italy. For more details on shipping timelines, please see our Shipping Page. On average, our orders are packed and shipped within 1-2 bu