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Filson Europe Customer Support

We accept most major credit cards on our website.Although we no longer accept bank transfers, we offer PayPal and Scalapay for all EU payments.The full range of payment options available to you will be displayed after you have entered your shipping and billing address at checkout.

We accept most major credit cards on our website. Although we no longer accept bank transfers, we offer PayPal and Scalapay for all EU payments. The full range of payment options available to you will be displayed after you have entered your shipping

What payment options do you accept on your website?

Orders

Will my tin cloth item stretch out over time? It fits a little tightly over sweaters right now – will that improve as I wear it?

Help – my tin cloth jacket is far too stiff. How do I break it in?

Can tin cloth handle heat as well as cold?

What’s the best way to care for my new denim item? (Jeans, Jacket, other)

Will my new Railsplitter / Bullbuck Jeans shrink when I wash them?

How do I clean a Filson down product?

Can I wash a 100% nylon jacket filled with down?

How do I best clean rugged twill?

Can I wax rugged twill?

How do I clean my Filson Bridle Leather?

What is Ripstop Nylon?

Is Ripstop Nylon waterproof?

What does “Waterproof” vs. “Water-Resistant” actually mean?

How do I clean rain gear?

Is waxed cotton waterproof?

How much does your Alaskan Guide Shirt shrink?

How do I care for Mackinaw Wool, or other types of wool?

What is Mackinaw Wool? How is it different from Yukon and Seattle wools?

How do I rewax tin cloth?

What is Rugged Twill?

How breathable is Tin Cloth? Will it let sweat out?

What is Merino wool?

What is Virgin Wool and why is it special?

Why is wool a superior choice for outdoor garments?

How do I best store Mackinaw Wool products? (Cruiser, Blanket, Vest, and more)

What would happen if I wash my wool item?

What is Moleskin?

Will garments made from cotton shrink in the wash? (Prospector Hoodie, Beartooth Camp Jacket)

How often should I apply an exterior waterproofing (DWR) treatment?

My dry bag has a hole. What’s the best way to mend it?

My tin jacket smells so strongly of oil tin! What do I do?

What’s the best way to remove food stains from my item?

Mold grew on my item! How can I clean it?

The underside of my leather (strap / shoulder pad) is cracking / peeling / fuzzy

Products

I’ve forgotten my password; how can I change it?

How do I create an account?

Account

How can I request repair service?

Repairs

What is Filson's return policy?

When will I receive my refund?

I need to make a replacement: how to proceed with the return

I need to send back items from multiple orders to you. Can I ship everything back in one box?

How can I track my return?

I bought an item from a Filson dealer. can I return it to filson.eu?

Can I return a product in a Filson dealer?

What is covered in Guarantee?

I started a return process and received the shipping label but I changed my mind. Can I still cancel the return?

How long do I have to return my order?

How many days do I have to drop the parcel after I received the shipping label?

Do I need to pay for return shipping?

Does the product(s) have to be returned in the original packaging?

How do I request a return?

How long will it take to process my return?

Returns

What Are Your Shipping Rates?

What is the standard shipping & delivery time for my package?

If I missed the delivery of my package, can I book a redelivery?

When Do I Get Free Shipping?

What should I do if I received the wrong product?

I have not received my package and it has been returned to your warehouse. What should I do?

What payment options do you accept on your website?Updated a month ago